Partial Outage of Phone and Internet Services

Incident Report for OneCall Service Status

Resolved

This incident has been resolved.
Posted Aug 06, 2025 - 10:15 NZST

Monitoring

Our service provider has advised services are now online and are monitoring state of services until they are confirmed stable.
Posted Aug 06, 2025 - 07:56 NZST

Investigating

Some customers are experiencing outage with phone and internet systems.
This includes these services going offline entirely in some cases.
We are awaiting resolution from our upstream service provider.
Posted Aug 05, 2025 - 15:39 NZST
This incident affected: Voice and Connectivity.